At Dutch Dice Goblin, we want you to be completely satisfied with your purchase. If you're not entirely happy, you can exercise your legal right of withdrawal and use our return policy.

Right of Withdrawal (14-day cooling-off period)

As a consumer, you have the right to cancel your order up to 14 days after receipt without giving a reason.

After you have registered your return, you have another 14 days to return the product to us.

If you return the entire order, you will receive a full refund of the purchase price, including standard shipping costs. If you chose a more expensive shipping method than our standard delivery, the additional costs will not be reimbursed.

Conditions for returns

To ensure a smooth return process, we ask you to observe the following conditions:

• You may inspect and assess the product as you would in a physical store.

• The product must be handled with care.

• If possible, we ask you to return the product in its original packaging.

• The product must be returned complete, including any accessories, parts, and accompanying items.

• If the product has been used beyond what is necessary to ascertain its nature, characteristics, and functioning, we may charge a depreciation fee.

How to return a product?

Do you want to return a product? Follow these steps:

1. Contact us within 14 days of receipt via the contact form on our website or send an email to dutchdicegoblin@gmail.com.

2. State your order number and indicate which product you wish to return.

3. We will provide you with further return instructions and the return address.

4. Package the product carefully and return it to us within the specified period.

Return costs

The costs for returning a product are at your own expense.

If you have received an incorrect or defective product, we will, of course, cover the return costs.

Refund

Once we have received and inspected your return, we will refund the purchase amount within 14 days using the same payment method used for the order.

We may postpone the refund until we have received the returned product or until you have demonstrated that you have returned the product, whichever occurs first.

Damaged or defective products

Have you received a damaged, defective, or incorrectly delivered product? Please contact us as soon as possible via the contact form on our website or send an email to dutchdicegoblin@gmail.com.

If possible, please include your order number and some clear photos of the damage or defect. This will help us assist you faster.

In such a case, we will provide:

• a replacement product; or

• a full refund, including any shipping costs.

Exceptions

The following products cannot be returned:

• Personalized or custom-made products.

This exception does not apply if the product is damaged, defective, or incorrectly delivered.

Questions?

Do you have questions about our return policy or would you like to register a return?

Please feel free to contact us via the contact form on our website or send an email to:

Dutch Dice Goblin
📧 dutchdicegoblin@gmail.com